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At Bayou Tool Services, we strive to provide the best shopping experience for our customers. If you are not completely satisfied with your purchase, we are here to help. Please review our return and refund policy below.

 

Returns
Eligibility:

• Items must be returned within 30 days from the date of purchase.

• Items must be unused, in the same condition that you received them, and in the original packaging.

• A receipt or proof of purchase is required for all returns.

Non-Returnable Items:

• Opened or used products

• Custom or personalized items

• Gift cards

• Downloadable software products

Return Process:

• Request a Return:

  • Contact our customer service team at info@bayoutool.net or 985-992-3017 to initiate a return. Please provide your order number and reason for the return.

• Prepare Your Return:

  • Pack the item securely in its original packaging. Include all parts, accessories, and documentation.

  • Affix the provided return shipping label to the package. If a return shipping label is not provided, you will be responsible for return shipping costs.

• Ship the Item:

  • Drop off the package at your nearest shipping carrier location or schedule a pickup.

Refunds

• Refund Eligibility:

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • If approved, a refund will be processed to your original method of payment within 7 days.

• Partial Refunds:

  • In certain situations, only partial refunds are granted (e.g., items with obvious signs of use, missing parts, or not in original condition).

• Late or Missing Refunds:

  • If you haven’t received a refund yet, please check your bank account again.

  • Contact your credit card company; it may take some time before your refund is officially posted.

  • If you’ve done all of this and still have not received your refund, please contact us at info@bayoutool.net or 985-992-3017.

Exchanges

• Exchanging Items:

  • If you need to exchange an item for the same product due to size, color, or defect, please contact us at info@bayoutool.net or 985-992-3017. We will provide instructions for the exchange process.

• Return Shipping Costs

  • Responsibility:

    • Customers are responsible for paying their own return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective product).

  • Non-Refundable Shipping Costs:

    • Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

• Questions or Concerns:

  • If you have any questions about our return and refund policy, please contact our customer service team at info@bayoutool.net or 985-992-3017.

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Thank you for shopping with Bayou Tool Services. Your satisfaction is our priority, and we are committed to making your return process as smooth as possible.

 

 

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